Terms and Conditions

Welcome to South Shore SoftWash.

South Shore SoftWash provides its services to you subject to the following notices, terms, and conditions. By accessing or using our website, you agree to these Terms of Service.

Links to Other Sites

Our website may contain links to third-party websites that are not maintained or affiliated with South Shore SoftWash. These links are provided as a convenience to our users. We do not sponsor, endorse, or guarantee the accuracy of the content on these sites and have not reviewed their materials. Accessing these third-party websites is at your own risk, and South Shore SoftWash is not responsible for their content or practices.

Privacy Policy

South Shore SoftWash respects your privacy and is committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your data.

Disclaimer

This website is provided by South Shore SoftWash on an “as is” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the website or the accuracy, completeness, or reliability of the information, content, materials, or services included on this site.

To the fullest extent permitted by law, South Shore SoftWash disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We shall not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Applicable Law

This website is created and controlled by South Shore SoftWash in the state of Washington. As such, the laws of the state of Washington govern these Terms of Service, disclaimers, and conditions, without regard to conflict of law principles.

We reserve the right to modify or update our website, these Terms of Service, and related policies at any time without prior notice. By continuing to use the site, you agree to any changes made.

If you have questions about these Terms of Service, please contact us. Thank you for choosing South Shore SoftWash.

Program Description and Acceptance of Terms

Radiant Soft Wash LLC (“Company,” “we,” “our,” or “us”) operates one or more text messaging,
email, and call programs (collectively, the “Programs”) to communicate with customers and
prospects regarding our services. These Programs may include, without limitation:

● Service-related alerts and reminders.
● Customer support and scheduling updates.
● Post-project follow-up communications, including satisfaction surveys, Net Promoter Score
(NPS) collection, qualitative feedback about completed work, and invitations to leave public
reviews on third-party platforms.
● Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and
opting in to receive messages from us, or by using our Website or services, you agree to these Terms
& Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll
in any Program or use the Website.

● Program / Brand Name(s): “Radiant Soft Wash LLC Customer Communications”
● Program Description: One-time and recurring communications by SMS, MMS, phone, and
email related to service scheduling and support, post-project surveys (including NPS),
feedback collection, and invitations to leave public reviews, as well as other service-related
and, where permitted, limited promotional messages.

Message Frequency and Charges

● Message and data rates may apply.
● Message frequency may vary based on your interactions with us and which Programs you
join (for example, number of projects, survey requests, or inbound inquiries).
● Your wireless carrier may charge you for text messages according to your mobile plan. You
are responsible for any such charges.

Opt-In and Opt-Out

You may opt in to receive messages from us by, for example, submitting a form on our Website that
includes consent language, requesting text or email updates, providing your information during a
service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP):

● To stop receiving text messages from a Program, reply “STOP” to any message we send you.
● After you send “STOP” we may send you a one-time confirmation message to confirm that
you have been unsubscribed from that Program. After this, you will no longer receive

messages from that specific Program, but you may still receive messages from other
Programs you have joined (unless and until you opt out of those Programs as well).
Help Instructions (HELP):
● If you need assistance with a Program, reply “HELP” to any message or contact us using the
information in Section 6 (Customer Support).

You may also contact us directly using the information in Section 6 to request that we stop sending
messages via SMS, email, or phone.

Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier’s coverage and network conditions.

Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

Request that you complete a satisfaction survey.
Collect a Net Promoter Score (NPS) or other rating regarding your experience.
Gather qualitative feedback about the work that was performed.
Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:

Phone: (774) 300-9274
Email: contact@southshoresoftwash.com
Mailing Address: 16 marsh rd., Hudson, NH 03051

You may also reply HELP to any text message for assistance.

Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy (“Privacy Policy“).

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